Yes, we will immediately send the confirmation by email.

If you are not yet at the destination and want to extend your stay in the apartment, contact us via email or telephone contact.

You will find the complete address of your apartment in the confirmation email after you have made the reservation. In addition, you can see the location of the apartment on the map available in the "Location" tab, in the apartment file.

The entrance to the apartments that do not have an autonomous entrance (see apartment description chosen), is between 15 h and 21 h. After 21 h, there may be an additional cost.

Please confirm your arrival time to avoid unnecessary waiting. In the confirmation email of your reservation, you will find the information to contact us.

The apartment must be vacated at 11 am in order to guarantee the entry of another guest on the same day. You will find this information in the confirmation email of your reservation. Do not hesitate to contact us if you need it.

It will depend on availability. Please, if you need to leave after 11 a.m., contact us to see if it is possible.

It will depend on the entrance of the next guest. Contact us and we will try to find the best solution.

It depends on the apartment you have booked. In general, you will find the essentials for a comfortable stay from the first moment of your arrival: equipped kitchen, cleaning products, amenities, etc.

Contact our customer service team by phone or by sending an email to info@magnoapartments.com. We will try to locate the lost item and inform you of the shipping options.

Depending on the apartment chosen, the keys will be given to you by our check-in staff or we will send you prior to your arrival all the information you need to access the apartment by code.

All our apartments have free Internet connection. To check this, see the section "Apartment details" in the file of the chosen apartment.

It depends on the apartment that has been reserved. To check it, see the section “Apartment details” in the tab of the chosen apartment. The kitchens are equipped with the necessary utensils.

Smoking is not allowed inside the apartments or in the common areas for other guests.

Contact our staff who will be in charge of managing the fault in the shortest possible time.

It is only necessary to leave the apartment in order and throw the garbage in a container. Please do not leave garbage outside the apartment or outside the building portal. Always use the containers that are on the street.

Yes, you will find sheets and towels in all the apartments.